Northern Shots Tours AS - Our guests will gather at our booking point shop 30min before departure for the check-in.

• 50% DISCOUNT on a new tour if we don’t spot the lights on your first tour, upon availability at desk
• Tea and coffee

• Thermal overalls
• Bottled water
• Prints or digital copies of the photographs taken by our team.

Please note that from April 15th to 20th, the opportunity to view the northern lights will be influenced by longer daylight hours, potentially resulting in a shorter tour duration. Consequently, even under clear skies, the northern lights may not appear as vividly as they do during the winter months (polar nights).

A 50% discount is available for your next Aurora tour if the Aurora was not visible during your initial tour (booked at our desk, subject to availability). Please review our terms. Our guides, using the latest weather and solar activity updates, will take you to locations where the likelihood of seeing the lights is greatest.

A professional photographer is on hand to assist you in capturing the Northern Lights with your camera. You can also request a professional portrait with the aurora (optional). The tour does not follow a fixed itinerary but adjusts flexibly based on the visibility conditions encountered. We may remain in one location if the weather conditions are more favorable there.

• All activities carried on in the Arctic regions are considered slightly dangerous due to the extreme weather conditions that sometimes may occur. Temperatures can drop as low as -30°C ( -22°F)
• While these are uncommon, natural risks include avalanches, frozen grounds, snow storms or any other natural phenomenons that we cannot control
• Dress appropriately and be careful when exploring
• The tour operator reserves the right to cancel any excursion when the weather conditions are known to be dangerous. In which case a full refund to all guests will be issued
• We often see the northern lights, even in very cloudy, rainy or snowy nights. Therefore we run the tours regardless of the weather conditions.
• 50% discount is offered on your next Aurora tour if you do not see the Aurora on your first tour. This must be booked at our desk and depends on the availability of the day you choose to try again. If there is no available seats left, then we will book you on another day. You cannot request a refund for this offer in case there are no available seats or in case you cannot take a tour another day. (We are often fully booked from Dec.15th to Jan.9th)
• By booking with us you agree that NorthernShots Tours, will own full copyrights of any photo taken by us during our tours. We will upload photos of you to a third party web platform and monetize on the photos. We might publish video footages of you. If you do not wish any photo of you to be published nor taken, please inform us as well as your guide before the tour and do not pose for our photographers.
• Tour duration is variable. When the weather is challenging, we may drive the whole time looking for a clear patch of sky to see the northern lights. This may increase the duration of the tour. As well as if we are lucky to see the Northern Lights earlier, the tour may also finish earlier.
• Northern Lights are a natural phenomenon and cannot be guaranteed.
• The tour may stay in one location all night or travel to various spots, the priority is always to get the best views of the lights. You may need to sit in the vehicle for several hours while we are trying to find the northern lights
• You cannot claim a refund related to the weather conditions and temperatures perceived inside or outside the vehicle.
• Please CHECK-IN at the meeting point 30 minutes prior Departure.
• You will be permitted to board our vehicle only if you have CHECKED-IN.
• Failure to CHECK-IN on time, will remove any entitlement to refunds or rescheduling.
• During high season our city receives 5 times more visitors. During these periods you can expect big crowds and our guides may find a spot to see the northern lights where they need to park next to many other vehicles from other companies.
• In-person guide may be the driver if less than 16guests book the tour. The vehicles used may not have toilet onboard.
• Depending on the vehicle, this tour/activity may have approximately 50 travelers per bus
• If you miss your flight or boat due to late return of our tours, you need to cover for the costs of new tickets / accommodation and any expenses needed in order to accomplish you travel plan. We cannot be responsible for any costs related to that.
• It will not be allowed to eat inside the vehicle.
• It is not allowed to use the toilet while the vehicle is moving.
• The vehicle may drive for a long period without stopping for a toilet break. While this is rare, it may happen if we are in a road that does not allow for a vehicle to stop..
• We may cross the border to Finland in order to reach a parking lot that may be suitable for watching the northern lights in some tours. Bring your passport or ID card accordingly.
• Check our T&C for more info.
• You cannot claim a refund related to any issues with the vehicle used in the activities, as this is a service provided by a 3rd party company. – A puncture tire, or a vehicle stuck on an icy road are considered natural incidents and are not considered grounds for claiming a refund. A vehicle that is stuck on an icy road is often rescued in 2h. Please be mindful with regards to the team effort to make your trip pleasant and bring you back home safe. (Get familiar with the Arctic Nature and the Arctic Weather before traveling.) If you still have a claim, this needs to be addressed directly to the transport companies.
• Although the vehicle is normally heated, please be aware that on especially cold nights, it may gradually cool down. We recommend you to dress in warm layers to keep comfortable throughout the tour, both in or outside of the bus.

For a full refund, cancel at least 24 hours before the scheduled departure time.