Cute boat and exiting trip - Great experience. There were cookies, hot drinks and northern lights! We stayed as long as the guest wanted. Ken informed us about everything and took pictures as well.

Easy way to see Northern Lights!! - This was our first tour to see Northern Lights. It was relatively comfortable considering our arrival in Tromso the same day. Our guide and captain Mikhail made sure we get plenty of Northern Lights opportunities. Our guide also made sure to call us whenever there was sighting of Green Lady while we warmed up inside the boat. Highly recommend this tour!!

Oh those crazy lights! - I booked this tour last minute as I had been watching the weather and left one night open for "just in case". Polar Adventure did a great job on land, and so I booked them again for the sea and it did not disappoint! The skies were clear and before we could get away from the city lights, the northern lights began....and didn't stop the entire time we were on the boat! The crew did a great job making sure we were all aware of what was going on and taking photos of them and the northern lights. The night was specatcualr and the captain and crew kept us on track and we saw some the most amazing northern lights to date! Cannot recommend this company enough!

Excellent communication and effort - I had originally booked this tour as a cruise tour, but as is with nature, the weather conditions canceled the boat option, and the team communicate early enough with several options. I selected the minibus tour instead. This afforded us the opportunity to go on the hunt for the northern lights and beat the clouds. And beat them we did! The team successfully tracked down gaps in the clouds and we saw the northern lights. Kudos to the team for their communication skills and efforts to find the northern lights. Not only would i recommend them, i actually booked another cruise with them on my last night (and had an amazing experience as well).

I enjoyed it along with... - I enjoyed it along with my friends we were able to see the northern lights great experience. Christina was great very knowledgeable appreciate her so much.

Great boating experience - Very nice adventure , team with little care and comfortable boat with 2 floors to warm up with hot drinks and guides at the top

Aurora Alert - We lucked out with a great night, but this is a fantastic alternative to the longer bus tours. This was 3.5 hours vs. 6-10. We had done a bus and this was the perfect night before we had to leave tromso. The boat isn’t fancy, but the crew is friendly and the drinks are hot.

Cancelled with good customer service - Actually not a report. The trip was cancelled due to bad weather, so it is more about good customer service. I was contacted via email, SMS and phone calls. Now I look forward to the refund of the payment in a few days.

No Tour, No Refund, No Communication – Very Disappointing - We booked a Northern Lights boat tour with Polar Adventures (Tromsø) for February 17, 2025. According to the confirmation email, we were supposed to be picked up at the pier between 19:30 and 19:45, with the tour starting at 20:00. We arrived at the correct location well in time, but no staff from Polar Adventures showed up. After walking around the pier and asking other tour guides, no one had any information about our tour. We were never informed of any changes or cancellations. The next day (February 18), we called Polar Adventures and spoke to a staff member named Kenneth, who told us that the boat had already left at 19:15 — before the scheduled meeting time. That was never communicated to us in advance. We immediately sent an email to Kenneth on the same day, requesting a full refund. After receiving no response, we followed up again on February 25 by email to their official booking address (booking@polaradventures.no). To this day, we have received no reply and no refund. We paid 2,200 NOK for a service that was never delivered, and despite multiple polite attempts to resolve the matter, the company has not responded. This was an extremely frustrating experience, and we cannot recommend Polar Adventures based on how this was handled.

Disappointed - This tour did not start well. First we were given the wrong information about the pick up point. Thankfully we arrived early and there was someone there by chance who could tell us where to go. It was then a 15 min walk to the actual departure place. The boat was old and in need of some TLC. Not a very comfortable journey. We’d been on the Brin Explorers trip earlier that day and compared to that this was a disappointment. The guides were friendly and we did see the northern lights, but for a more comfortable experience I’d recommended a different tour.