Too long! - Guide commentary was great at Tulum, but non-existent at Coba which was long, hard and HOT! Playa del Carmen stop was unnecessary

Great tour - This tour gave us the opportunity to visit all the important landmarks of this region in one day. Juan Carlos, Ivan and Roberto are a great team. They took care of us anticipating our needs. Their knowledge of the region and the Mayan culture made our tour vary enjoyable and worth it. Thank you!

Over-all grreat tour! - We had such a great time! My husband and I did the tour on my actual birthday! Most of the guided part or information about the places we visit was in Spanish so my husband and I tried to piece together the information. It was not all translated in English as most of the people on the bus spoke Spanish so at times we would feel we did not really get the jist of what was said. It was a very long day but it was well worth our time and the price was really well worth it as well. The people in the bus are all friendly and even sang a birthday song for me.

Great Tour- All Day - We booked this tour during our trip to Cancun, and when we were booking it through another website (Viator) it didn't give an exact time specification- so here is your time specification- pick up at 7 am, drop off at about 9 pm. So a 14 hour day, but for the price it was well worth it. Our tour started with getting picked up from our hotel (Playa Mujeres), and then made our way to downtown Cancun where we waited for the tour buses to come and get us. Once we all boarded, they asked us if we spoke Spanish or English, there were 4 English speakers on the bus versus the 22 or so Spanish speaking. The tour did have more Spanish it seemed, but as a person who can understand Spanish, the Spanish that was spoken was basically the same as the English. The tour started off by heading to Tulum, which was about an hour and a half drive, for the most part everyone took a nap, which was perfect after everyone got up so early for a tour. We had about 2 hours at Tulum, to explore and see the ruins, our guide for this portion, Raymundo, was amazing, he knew his history and explained in very good detail about Tulum, and the difference between Tulum and Chichen Itza. We had about a half hour or so after he took us around to explore more on our own, which we could visit the beach, or walk around the ruins more. After Tulum we had to get back on the bus and we drove about 15 minutes away to the Cenotes, where we had about an hour in the cenotes, before we were taken back to the enterance for lunch, which was a wide range of food, from tacos, to spaghetti, to fruit, etc. The food was all delicious, the only complaint is that you have to buy water, or pop of whatever you want to drink (the site says alcoholic beverages are not included but it is all beverages). Next we loaded back and made our way to Coba, which was about another hour and a half to two hour drive from where we were, when we got to Coba, we were a bit pressed for time, so you need to rent a bike or the Mayan taxi, regardless which you choose you will have plently of time to climb the ruin and explore other parts of the ruins. When you get done with the ruins, stop in the small convience store outside the enterance and grab a cold water, or two, they are significantly cheaper there than inside the ruins ($1.50 outside versus $5 inside). Next up we loaded back up in the bus to head to Playa Del Carmen, which was about a two and a half hour drive from Coba, when we got there we had about an hourish to explore, see the beach, get food, shop, etc. We opted to explore, grab some ice cream and check out the beach. I would definately not recommend swimming in Playa Del Carmen, the sea weed problem is massive, and chances are you do not want to swim with a bunch of sea weed, if you do, go for it, but it is pretty bad. After Playa Del Carmen we made our way back to downtown Cancun where we were all split up into our shuttles back to the hotel. Overall this was a really good tour, the guides were great, funny, and very knoweldgable. If you are looking to not spend an entire day out from your resort than this is not the tour for you, if you are looking to hit other sites in the Yucatan Peninsula, than this is the trip for you for the most bang for your buck.

Birthday gift - I bought this tour for my sister's birthday. I checked and double-checked again to make sure that she could be picked up in Tulum and still go to playa del carmen and be dropped back off in tulum. Well, that did not happen and after several phone calls to Mexico we finally got her dropped off back in Tulum but she missed the playa del carmen part. I was then told I would receive a 50% refund which has not happened and I keep getting blown off. This was a tour on July 8th. I was told to contact Expedia and they also stated that the company needs to issue the refund. The only good part about this tour is she enjoyed the part she actually received.

DO NOT GO ON THIS TOUR!!! - THIS TOUR DOES NOT GO TO CHIKEN HA AS PROMISED - false advertising. All day they were just trying to get additional money out of us any way they could. -we were rushed during Coba and Tulum ruins -after lunch we were pressured into participating in the sharmen ritual which wasn’t translated to us. We would have been happy to stand back and observe. Shortly after the sharmen led us to the shop were we were pressured into buying items -as mentioned instead of being taken to Chiken ha we went to a small cenote named cueva cenote muul. We were told that the life jackets were mandatory but that we had to rent them for an additional cost. Not happy.

Do not choose this tour!!!! - I chose this tour specifically for a visit to Chikin-Ha cenote, but we were taken to Muul ichi Ts’ono’ot cenote instead. The driver confirmed they don't visit Chikin-Ha, contrary to what TripAdvisor advertised. We wasted an entire day due to this misinformation and expected a refund for faulty advertising but were denied. Many other problems on the day but limited word count! Do yourself a favour and choose another tour!!!!

Avoid this tour by this travel agency horrible Viator should be ashamed of this your - We were taken on a bus to shell ha instead of going directly to the tour we booked We were delayed almost 2.5 hours and had to get up early for nothing They basically wasted almost 3 hours of our vacation by cramming us on a bus not even going to where we had booked When we finally got on the tour we had booked we were exhausted. The driver almost had two accidents rushing from place to place and they let kids do the tour who were more interested in talking among themselves than the guests. We could have had more time at the tours we and booked but this was a terrible tour. When finally getting back at almost midnight That would be 7 am to 12 midnight The driver missed the turn in and I had to walk all the way up a hill to my hotel Tour was a disaster

BAD TIME MANAGEMENT - so when booking this Tour...NOWHERE does it say that you will be picked up at 7am, bused over to a DIFFERENT resort, WAIT! and then bused over to the correct bus! WASTER 3 HRS on bus ride, WAITING and then finally get to the first site to see. BAD TIME MANAGEMENT! AGAIN....WASTED 3 HRS that could have been used to visit the sites, after everything was done...this tour ended for me at 11:45pm! NOWHERE does it say that this will take so long! and you also need to put in BIG PRINT!!! that there is a " charge " at the end of the Tour, LOTS of people on the bus were VERY upset as I was about having to pay extra? Make a BIGGER note of this so people KNOW!!! this will happen at the end of the Tour! TERRIBLE! WILL NEVER use you guys again........I WOULD like someone to contact me and we NEED to talk about a refund or a 50% refund!

Terrible communication - The only reason they are getting a one start is because this so won't allow me to choose anything less. We chose this tour because it offered hotel pickup, only to find out the night before that they would not pick me up from hotel but from a meeting at I wouldn't be able to get to. I requested a refund due to not being able to get there and being notified after the 24 hour cancellation period of the pickup spot, and was told they could only offer a reschedule with an additional fee. Super disappointed because the reviews were great but communication was not good and pickup information should be more clear.