1. Booking
   Initial Contact: Make reservations through the website, mobile app, or by phone. Service Selection: Opt for airport transfer, city transport, or long-distance travel.
   Personal Details: Enter pick-up/drop-off locations, dates, times, and any special requests. Confirmation: Receive an email or message with booking details, vehicle type, and assigned bodyguards.

2. Pre-Transport Preparation
   Vehicle and Security Setup: Equip the vehicle with security features and assign bodyguards. Driver Briefing: Inform the driver of client preferences, route, and instructions.

3. Pick-Up
   Arrival Notification: Get notified when the vehicle is en route. Meet and Greet: A professional bodyguard or driver greets and assists with luggage.
   *Verification: Confirm the client’s identity and booking details.

4. During the Transport
   Comfort and Security: Enjoy luxury amenities in a secure environment. Route Monitoring: The driver uses the safest and most efficient route with real-time updates.
   *Assistance: Request additional services or changes during the ride.

5. Drop-Off
   Arrival Notification: Receive a notification upon arrival at the destination. Assistance and Farewell: The bodyguard or driver assists with luggage and ensures a safe drop-off.
   *Feedback Request: Receive a follow-up message or survey for feedback.

6. Post-Transport
   Review and Adjustments: Address any issues or special requests. Record Keeping: Document trip details for quality improvement.

• Private transportation
• Bottled water
• In-vehicle air conditioning
• Alcoholic beverages available upon request (ID required)

• Snacks

VIP Transportation Medellín provides a unique travel experience with luxurious, private shuttles that transport you to popular destinations such as Comuna 13 and Medellín’s Botero Plaza. Ideal for adventure enthusiasts and families, this service merges comfort with local expertise, ensuring a smooth travel experience. Benefit from customized itineraries and experienced drivers who share insider tips and captivating stories about Medellín’s rich culture and history. With a focus on safety and convenience, you’ll discover the city in style, maximizing every moment of your journey.

• Important Note: We serve alcoholic beverages exclusively to travelers aged 21 and over. For those under 21, only non-alcoholic drinks will be available.

For a full refund, cancel at least 24 hours before the scheduled departure time.