Service Process – Important Information Before Booking

Trip Confirmation (2 Days Prior)
An email will be sent 2 days before your service to confirm the details of your pick-up, including date, time, and location. Driver information will not be provided in advance as it may change.

Driver Contact
The driver will reach out via WhatsApp or email either the night before or on the day of your service. Please ensure your WhatsApp number is accurate and accessible.

Airport Pick-Up – Two Options Available for Airport Transfers

1. Flight Tracking (Recommended)

• Choose a pick-up time close to your flight’s scheduled arrival.
• The driver will monitor your flight and offer 90 minutes of complimentary waiting time after landing.

2. Selected Pick-up Time

• You may select your preferred pick-up time.
• The driver will arrive around this time and provide 30 minutes of complimentary waiting.
• Flight tracking is not included with this option.
  If your chosen pick-up time is more than 1 hour after your flight’s arrival, it will be considered a “Selected Pick-up Time” option.

Non-Airport Pick-Up
For city or hotel pick-ups, the driver will wait up to 15 minutes at your confirmed meeting point (such as a hotel lobby or entrance).

⏱ Overtime Charge:
If the waiting time exceeds the complimentary period, an additional charge of ¥2,500 per 30 minutes will be applied.

Vehicle Options – Fully Insured, Comfortable Private Cars with Professional Drivers

• Up to 5 passengers: Accommodates up to 5 suitcases (24-inch size). Toyota Alphard or similar.
• Up to 8 passengers: Accommodates up to 8 suitcases. Toyota Hiace.

Please choose the vehicle type based on the total number of passengers and luggage size.

Pickups or drop-offs at Yokohama Port (Osanbashi / Daikoku / Honmoku): ¥5,000 JPY extra, payable in cash to the driver.

Points of Interest

• Yokohama Minato Mirai 21

• Standard tolls and fuel charges
• Licensed driver and insured vehicle (Toyota Alphard/Hiace or similar)
• 1 booster seat for children aged 3-6 years (availability varies)

• Meet & Greet with name sign, advance request required:
• Nighttime service (22:00–6:00):
• Yokohama Port pickup/drop-off:
• Waiting time beyond the free allowance, per half hour
• The provider is not liable for losses caused by flight delays
• Locations beyond the designated area

Starting at ¥18,880 JPY, enjoy a private transfer for up to 5 passengers between Yokohama city hotels or Yokohama port and Narita Airport (NRT), Haneda Airport (HND), or central Tokyo.

• Experience a direct, door-to-door transfer without shared rides or unnecessary stops.
• Receive driver details prior to your journey, with WhatsApp communication available on the day of travel for seamless coordination.
• Travel in clean, insured vehicles driven by professional drivers.
• Perfect for cruise travelers and visitors seeking a hassle-free private transfer between Yokohama, Tokyo, and major airports.

For a full refund, cancel at least 24 hours before the scheduled departure time.