Upon arrival at Zhuhai Airport (ZUH), the driver will first verify your flight’s arrival time using the Arrival Flight Information Board. He will then proceed to the correct terminal building and wait at the exit where you will emerge. Holding a sign with your name, he will patiently wait for your arrival and then escort you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight arrives on schedule, the driver will wait until you appear.

Q: Will the driver leave the airport if I do not show up?

A: If you do not appear, the driver will request airport staff to check the luggage claim area for you. He will then contact the local travel agent and will only leave the airport upon receiving approval from them.

Q: When should I call after arrival?

A: If you notice that other passengers from your flight have left the luggage claim area but you are still waiting for your luggage, please call the local travel agent immediately and request the driver to wait.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will first determine your exact location. They may ask you to hand the phone to a nearby Chinese person to quickly ascertain your location. The driver will then come to you. Stay put! No refund will be provided if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will be required, payable in cash to the driver. Please inform the local travel agent as soon as you know about the delay and again after boarding the plane. The driver awaits instructions on whether to wait for you. It will be too late if you call after a delayed arrival.

Q: What happens if my flight is cancelled?

A: Please inform the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Do you provide service to my hotel?

A: Zhuhai is divided into the districts of Xiangzhou, Jinwan, and Doumen. This transfer service is available for all three districts.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Zhuhai Airport (ZUH) is located 35 km from the center of Zhuhai. As there is no taxi call center in Zhuhai, arranging an airport pickup by phone in advance can be challenging. To avoid the inconvenience of long taxi queues at the airport, consider using this pre-booking Zhuhai Airport pickup service. The driver will be waiting for you at the exit with a sign displaying your name and will comfortably transport you to your hotel. Please provide your flight details along with the hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is between 07:00 to 23:00.
• You need approval from the local tour supplier for pickup before 07:00 or after 23:00. Kindly remind extra hour will be charged additionally according to Labor Law.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.