When the driver arrives at Fuzhou Changle International Airport (FOC), they will first verify your flight’s arrival time from the Arrival Flight Information Board. They will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name and wait for your arrival, then transport you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight is on time, the driver will wait until you arrive.

Q: Will the driver leave the airport if I do not show up?

A: The driver will ask airport staff to check if anyone from the same flight remains in the luggage claim area. They will then contact the local travel agent and will only leave the airport after receiving approval from the travel agent.

Q: When should I call after arrival?

A: If you notice that all other passengers from your flight have left the luggage claim area but your luggage has not arrived, please contact the local travel agent immediately and request the driver to wait for you.

Q: What should I do if I cannot find my driver?

A: Contact the local travel agent. The staff will first determine your exact location. They may ask you to hand the phone to a nearby Chinese person to quickly identify your location. The driver will then come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will need to be paid in cash to the driver. Please contact the local travel agent as soon as you know the flight is delayed and again after boarding the plane. The driver is waiting for instructions on whether to wait for you. It will be too late if you call after a late arrival.

Q: What happens if my flight is cancelled?

A: Please contact the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Do you go to my hotel?

A: This pickup price is for hotels in downtown Fuzhou only, which includes the Gulou and Taijiang districts. Other districts are considered Outskirts Fuzhou. Hotels in Outskirts Fuzhou will incur an additional charge. Please verify if your hotel is in downtown Fuzhou before booking.

If your hotel is in Outskirts Fuzhou, the additional cost will be communicated by the local travel agent.

• Plan A: If the local travel agent receives your approval of this additional cost in time, the booking will be confirmed.
• Plan B: The booking will be automatically cancelled, and a refund will be arranged if your approval is not received within 24 hours.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Fuzhou Changle International Airport (FOC) is situated 53km northeast of Fuzhou. As there is no taxi call center in Fuzhou, arranging an airport pickup by phone in advance can be challenging. To avoid the inconvenience of long taxi queues at the airport, consider using this pre-booking Fuzhou Airport pickup service. The driver will be waiting for you at the exit with a sign displaying your name and will comfortably transport you to your hotel. Please provide your flight details along with the hotel name and address to receive a confirmation voucher promptly.

Please note that the city referred to is Fuzhou, the capital of Fujian Province. There is another city named Fuzhou in Jiangxi Province, located 470km northwest. This airport-to-hotel transfer does not extend to Fuzhou in Jiangxi Province.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is between 07:00 to 23:00.
• You need approval from the local tour supplier for pickup before 07:00 or after 23:00. Kindly remind extra hour will be charged additionally according to Labor Law.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.