When the driver arrives at Shenzhen Bao’an International Airport, they will first verify your flight’s arrival time on the Arrival Flight Information Board. They will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name and wait for approximately 30 to 40 minutes until you arrive. Follow the driver to your hotel.

Frequently Asked Questions:

Q: Will you take me to my hotel?

A: Downtown Shenzhen comprises the districts of Luohu, Futian, Nanshan, and Bao’an. The other six districts (Longgang, Longhua, Guangming, Pingshan, Yantian, and Dapeng) are considered the outskirts of Shenzhen. Hotels located in the outskirts will incur an additional charge. Please verify your hotel’s location before booking and select the correct option when making a reservation.

Q: What if my flight is delayed?

A: Delayed flights will incur an additional charge. Please use the urgent contact number on your voucher to reach out to the local travel agent as soon as possible.

Q: What if my flight is cancelled?

A: Please use the urgent contact number on your voucher to contact the local travel agent as soon as possible. If the driver is already waiting for you at the airport, there will be no refund for a no-show due to flight cancellation.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English. The local travel agent will assist you.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person, as it will be easier for them to determine your exact location. Please wait there. The driver will come to you. Do not move! Please do not attempt to go to your hotel on your own.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The airport pickup service is 24 hours available.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.