Overall, the party boat/snorkeling trip was amazing. Everyone was accommodating and friendly. The bus and the boat was exceptio - I booked this excursion through TripAdvisor. Quick and easy process. Friendly and professional staff. My son and I had a wonderful time on the boat. The photographer was very nice as well.

girls trip <3 - Traveled for a friend's birthday trip. Overall great excursion, staff was friendly, food and drinks were great.

Amazing - Staff was amazing with the delicious food. Mikey was amazing with Jordi and Cris, Ramon, Jankalo. Very fun activities and fun excursion in the rain as well.

Awesome - Best trip ever Excellent experience Can t wait to do it again next year everything was well organized Fantastic crew and service Highly recommended You have to do it

Awesome time! - Awesome trip! Very attentive to customer needs! Great customer service! Great guide! Will be back! Great food and drinks!

Drive from the ship port... - Drive from the ship port to excursion is almost an hour. Just an fyi. On that particular day, they had trouble starting the engine twice and could not bring us to shore so they had to get a small boat to take us to shore. The crew were wonderful.

Please do not waste your money - Awful, travelled 5 minutes to next bay to snorkel. Half the masks were broken and not enough snorkels for the 13 of us on board, nothing to see anyway. No ladders to boat to get back on. Boat moved back to where we started and anchored up to serve 3 tiny tiny Kabab’s of 3 small pieces of chicken and one small piece of dried bread. Music didn’t work, had to help ourselves to drink after an hour which was option of 3 drinks that ran out.

The Worst - Do NOT book this excursion. Everything from beginning to end was absolutely horrible. Probably one of the most sketch things in my entire adult life. We tried to communicate with Viator about a mix up (our fault) very early on about not knowing that ship time and island time would vary by 1 hr which would make us late for the planned excursion. I had sent messages before the appropriate 24/hr cancel time and they took too long to respond and made us unable to cancel. They pressed us hard to be on time for a 10:15 am pick up which by some miracle we were able to get off the ship early by getting cleared by customs earlier than expected. They sent us a picture of a cab driver holding a sign and said he was waiting for us at "gate 5" - which did not exist and we had to walk very very far to outside the safe cruise port area. Then got mobbed by supposed police and locals trying to upsell us to go onto another excursion. At this point we lost all communication w viator due to loss of wifi and had some local guy drive us to the meeting point location which was about 45 mins away. I did not feel comfortable with the situation whatsoever but due to the pressure of being on time, felt like we had to hurry to make it. We hit lots of unexpected traffic and made it there only about 5 minutes late. The meeting point is very concerning, there were no other cruisers in sight or any tourist looking people like ourselves wanting to snorkel. They took us to some office and made us sign waivers and I had immediately wanted to leave. They were all very confused regarding our arrival and were not understanding we would need transportation back to the ship and I had to show them the description of the tour, stating transportation was included and that it guaranteed back to ship on time. The other thing viator fails to mention is that this tour does not include english speaking hosts, not even one person to translate. The kicker here, is we waited over 30 mins in this "office" for another group to arrive due to being stuck in traffic. After the tour guides waited, ultimately decided to leave w o them. The tour was supposed to start at 11:30, we did not get onto the boat until past 12. The crew did not speak english and used their phones to translate language through a program or app. They did connect my husbands phone to wifi and had him play the music? My 5 year old daughter needed to go to the bathroom, they were completely unacceptable and disgusting. Once on the boat, we sailed for maybe 5-7 minutes around the corner from the beach and "snorkeled" and there were literally no fish to be seen, my girls were sorely disappointed. Then after snorkeling for only maybe 15 mins bc we gave up on seeing anything, they drove us back to the same beach we loaded up at and then just anchored. Another side note, is there is no ladder to get back on the boat once off to swim or snorkel, and my husband injured his shin getting up out of the water and was bleeding. They did have a first aid kit and tried to help but it was still the point of not having anyway to get back in other then being pulled up out of the water by staff, which was fine for myself and the tiny kids, but my husband is a big guy. The girls did go down the slide a few times and we were trying to make light of the situation and smile, just to make sure they didnt feel stressed about the situation being extremely uncomfortable. We docked and did the slide for maybe 45 mins and during that time were offered food, which was surprisingly ok but never offered any alcohol. However, not sure we would have drank it - it was 2 bottles or run and half empty 2L of warm soda. They did have juice and water for us and the kids. They did have a photographer who was very kind and did take some good photos, but then tried to charge $200 for them, which seemed a little steep considering the overall experience.The tour ended very abruptly and we were on the cab back to the ship by 2 pm - making the entire experience approx 1.5 hrs. I was thankful to be back on the cab ride back to the ship port area. We have done other viator tours in the past, which have been absolutely fantastic, but this was probably one of the worst experiences you could ask for, do not book.

A complete and total disaster - An absolute disaster. The "where to meet" instructions were misleading and totally inadequate. After walking around for 1 1/2 hours looking for the tour we gave up a half hour after departure time and returned to the ship. This group seems to collect the money and then make it so difficult to locate the operator and therefore not have to provide the service.

AWFUL - don't book with this tour operator. - Awful experience. Never again. Tour operator unprofessional, did not show after we walked miles trying to locate them, then they canceled after we spent an extreme effort trying to locate them.