Less stress - Best way to travel to not worry about transportation. You worry your vehicle would be small and not big enough for large luggage and carry on. This transportation service was excellent to accommodate for family of four with all our luggage. I would not hesitate to use them again when in Japan.

Ride to Cruise Ship from Tokyo - Best way to get from Tokyo hotel to cruise ship, especially if traveling with lots of luggage. Obviously more expensive than the subway, but how much is a back injury along with lots of frustration worth? I came to Japan to enjoy, not struggle. The car for 4 people was like a huge SUV, very luxurious and plenty room for all our luggage.

Our driver was on time... - Our driver was on time and got us to Yokohama Cruise Terminal with no issues. He was also very good at packing our groups 9 luggage. I would recommend Viator for transportation needs.

Good transportation to get to Yokohama Port - Great way to get from downtown Tokyo to the Yokohama port..: it is quite a distance and I would personally not want to figure out the transit system while lugging our bags with us… the vehicle was excellent, very comfortable. I forgot my phone in the vehicle and they had it back to me in 30 minutes… very thankful for that.

Perfect downtown, port transfer! - Clear and fast communication before and during transfer. Fish helped us on WhatsApp with questions and instructions: kind, professional, welcoming. It was such good service from the airport to downtown Tokyo, we booked their service again from downtown to Yokohama port before our cruise. Highly recommended, would do business with them again!

Excellent service - The driver was on time, helping with the luggage, and drove safely to our hotel. The car was comfortable and clean.

Very Pleased - They were in contact with me well in advance and thorough our arrival. They asked the number of luggage we were bringing and rightfully recommended an upgraded car. It was very comfortable and pleasant ride. Very pleased with their service.

Japan transfer from cruise terminal to the hotel in Tokyo - Very professional and reliable service Very prompt. Easy to communicate. Every question was answered on time.

Excellent transfer in Tokyo - The driver was waiting for us when we arrived and assisted us with our luggage. This is the best transfer company that we have worked with.

Very poor transportation service - I booked transportation for 5 adults with 5 suitcases (all of which was confirmed with the supplier) from our hotel in Tokyo to Yokohama cruise terminal. The fee was paid in full 2 days earlier. Upon arrival the driver only wanted to take 4 of us claiming our luggage was excessive. It was not. We had 1 standard sized suitcase each all of which were below 23kgs as per our airline's policy. The driver argued with us saying we should book a taxi as well. The office also took the driver's side. Neither the driver or office were willing to come up with a solution. The van provided sat 6 passenger adults so we solved the issue by standing 1 suitcase on the floor in front of a vacant seat. The so called problem was resolved by us not the driver or office. Your contractor in this case was most unprofessional. In fact it was disgraceful service. Perhaps Viator should contact their contractor. To accept the booking with all details provided and then on the day expect us to book a separate taxi was disgraceful. The driver also spoke no English. It was a shambles that we had to find a solution for.